FAQ

Cancellation and Refund Policy

For group courses:

If you cancel a course 48 or more consecutive hours in advance of the class date and time, Seattle Speaks German will refund the course fee minus the processing fee.

If you cancel a class with less than 48 consecutive hours from the scheduled date and time, or do not attend a scheduled class, the fee for the course will not be refunded and you cannot make-up or reschedule the class.

If you need to cancel a course, notify me as soon as possible. In order to cancel a course write an email with the subject cancelation with the name of the course.

If Seattle Speaks German cancels a course due to insufficent enrollment and you paid the course fee, Seattle Speaks German will refund the course fee minus the processing fee.

For private lessons:

If you need to reschedule a private lesson, please email me 24 hours in advance. If you cancel the same day as your lesson, you will be charged for the full lesson.

If you canceled a class, Seattle Speaks German will refund the class fee minus the processing fee.

General Cancellation Policy

Seattle Speaks German reserves the right to cancel a course without any liability or obligations whatsoever to anyone if, in its sole discretion, it believes enrollment is insufficient for the course or course period or for any other reason. In the event of cancellation from Seattle Speaks German, all refundable deposits and tuition fees therefore paid to it will be refunded.

Payment Policy

Payments are due three days prior the course start date.

For example: If the course starts on September, 24. The payment is due on September 21.

Accepted Payment Methods and Payment Processing Method

Payments are processed via PayPal.

If you don’t have a PayPal account, you can pay using a debit or credit card.

How to Make a Payment

You can pay a money request or invoice by clicking Pay Now in the email I sent you.

Check your email inbox for an email from me that includes the money request or invoice.

  1. Click the Pay Now button in the email. (If you don’t see it, click the link in the email, or copy and paste the link into your browser’s address bar.)
  2. If you already have a PayPal account, enter your password and click Log In.
  3. Review the money request or invoice, and then click Pay Now to complete your transaction.

OR:

  1. To create a new PayPal account and pay using your new account, click Sign-in and follow the instructions.
  2. To pay without creating a PayPal account, click debit or credit card.